Privacy Policy

At PolessVPN, we respect and are fully committed to protecting your privacy. We want you to understand what information we collect, what we do not collect, and how we collect, use, and store it. We do not collect any activity logs — we do not record your browsing history, traffic data, content, or DNS queries. We also never store connection logs, which means your IP address, connection times, and session durations are never logged.

This policy was last revised on June 14, 2026.

Consent

We take user privacy seriously, which is why we have established this Privacy Policy. Please read it carefully so that we can provide you with a satisfactory service. This policy covers the personal information collected through your use of our platform.

By using this service, you agree to accept this Privacy Policy and consent to our collection and use of your personal information in accordance with the policy below.

Information We Collect

When you register, the only personal information you provide is an email address — and it is the only piece of personal information we collect. We respect your personal information and will never sell or rent it to any third party for marketing purposes.

We use your email address for the following two purposes only:

Account sign-in — your email serves as your login credential and is used to verify your identity;
Password recovery — if you forget your password, we send a password-reset email to that address.

We do not use your email for any other purpose. In particular, we do not send marketing or promotional emails, and we do not sell, rent, or share your email with unrelated third parties. You can sign in to update your account details at any time. PolessVPN uses your personal information only for the purposes listed in this Privacy Policy and does not sell it to third parties.

Information Transfer

Our service operates worldwide, so your data may be transmitted through our global servers, which may be located outside your country of residence. We rely on certain third-party service providers to deliver our service, and we take measures to protect your information whenever it is transferred.

You acknowledge and understand that your information will be transferred as described, which is necessary to provide our service and comply with our Terms of Service.

Information Security

You are also responsible for safeguarding your personal information and must not share or disclose your account password to anyone by any means, including by phone or email.

Where necessary, we use strong encryption algorithms to securely protect all keys and passwords. Appropriate security measures are in place to protect this information against unauthorized access, unauthorized alteration, destruction, or disclosure. Access to personal information by PolessVPN employees, contractors, and agents is restricted to those who need it to operate, develop, or improve our service, and they are bound by confidentiality obligations. Failure to meet these obligations may result in disciplinary action, including termination and criminal prosecution.

Cookies

The PolessVPN mobile app itself does not use cookies. Our website may use several types of cookies to improve your experience, for example:

Analytics cookies, for statistical evaluation and website performance improvements;
Referral (invite-code) cookies, to identify customers referred to our website by our partners so that referral commissions can be credited;
Cookies used to personalize website content, such as setting your default language.

You can set your browser to warn you each time a cookie is placed, or choose to disable all cookies, through your browser settings. Because each browser manages cookies differently, please refer to your browser's "Help" menu for the correct method. Please note that disabling cookies may negatively affect certain features that make your website experience more efficient.

Third-Party Websites

The PolessVPN website may contain links to other third-party websites. Please understand that we do not control their privacy practices and accept no responsibility for them.

Consent and Age Restriction

By using the website, content, applications, software, or services, you consent to our handling of your information as described in our Terms of Service and this Privacy Policy.

This service is intended for adults aged 18 and over. If you believe your child has provided us with information, please notify us immediately.

Governing Law

Keeping your information confidential is our core mission. To fulfill this mission, PolessVPN is registered in Seychelles, which has comprehensive data-protection legislation, and PolessVPN complies with the laws or law-enforcement requirements of the jurisdictions where our servers are located.

Please note that PolessVPN does not collect any IP addresses, browsing history, traffic data, or the like.

EU Users

PolessVPN is committed to protecting user privacy worldwide, which our existing practices reflect by minimizing data collection and ensuring that users can control their personal information. The EU General Data Protection Regulation (GDPR) requires us to outline these practices for EU users in a specific way.

Under the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases:

To fulfill our contractual obligations to users, including:

Providing the services and applications they request.
Managing user subscriptions and processing payments.
Providing customer support.

For legitimate interests related to our business operations, including:

Improving the quality, reliability, and effectiveness of our website, services, and applications.
Communicating with customers to provide information and seek feedback about our services and applications.

With the user's consent, which the user may withdraw at any time.

You can exercise your GDPR rights to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected].

Changes to This Privacy Policy

Subject to applicable privacy laws and principles, we may change this Privacy Policy from time to time without prior notice. Your continued use of the website or service constitutes your acceptance of this Privacy Policy.

No-Refund Policy

The following is a detailed explanation of the PolessVPN No-Refund Policy. Please read it carefully before purchasing:

General
- PolessVPN is a digital, virtual product. Making a purchase constitutes your agreement to this policy.
- Due to the nature of digital products, all orders are final once payment is confirmed, and refund requests cannot be accepted.
Nature of the Service
- The service provided by PolessVPN is a virtual product, including but not limited to access to private network nodes, data encryption, and related features.
- The service is provided according to the subscription term and plan you select at the time of purchase, with no physical delivery.
Non-Refundable Circumstances
- User reasons: Orders are not refundable in the following cases:
  - Purchasing without fully understanding the product's features.
  - Mistaken operations or duplicate orders.
  - Requesting a refund due to a change in personal needs or no longer needing the service.
- Violations: No refund will be issued where the service is suspended or terminated due to:
  - Violation of the PolessVPN Acceptable Use Policy (e.g., use for illegal activities, abuse of service resources, etc.).
  - Violation of applicable laws and regulations.
- Third-party restrictions: No refund will be issued where the service cannot be used due to uncontrollable factors such as network restrictions or policy changes in the user's country or region.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please feel free to contact us at the following email address: [email protected]